>Fire, Aim, Ready

>Consider this.

While I appreciate the “customer facing-ness” of this approach, this is a exactly why the 2010 UI needs to be put back in the oven. Somebody please…please… have the force of will to restore and support the Classic UI as the default condition. Simply expose the Ribbon as an option for customers while the bugs/iterations/gestations/infestations/genuflections are being worked out.

Debating the pros and cons of various UI iterations under the guise of “maybe-we-will-maybe-we-won’t-we-can’t-really-discuss-future-development-while-under-no-obligation-regarding-forward-looking-blogging” seems a huge distraction.

• Is this really customer facing?
• Is this the best way to design?
• Should a $2billiondollar software company designing a flagship AEC BIM platform solicit meaningful customer feedback via Survey Monkey? What about Ouiji Boards? Or better yet, headless chickens? You know – something along the lines of this.

IMO this approach confuses the customer. We’re busy enough designing the thing. We need you guys to design the thing to design the thing. And while we appreciate being asked to help you do your homework – being asked too frequently and too casually starts to create suspicion.

Because what’s really disruptive is if you design the thing to design the thing and then release the thing into the wild – but then it quickly becomes obvious that it wasn’t ready for prime time and it actually needs a lot more work to be usable. By this time it’s too late as customers are faced with a moving target of:

• Trying to use a tool that keeps morphing after it’s picked it up, while
• Simultaneously being asked to help guess the next permutation, which
• Until a few weeks ago was not officially available without an option to work in a familiar, stable, environment.

Can someone, anyone in the Factory really honestly unblinkingly state the present Design>Implementation strategy was in the best interest of the customer?

Would someone please raise their hand?

Fire, Aim, Ready

Consider this.

While I appreciate the “customer facing-ness” of this approach, this is a exactly why the 2010 UI needs to be put back in the oven. Somebody please…please… have the force of will to restore and support the Classic UI as the default condition. Simply expose the Ribbon as an option for customers while the bugs/iterations/gestations/infestations/genuflections are being worked out.

Debating the pros and cons of various UI iterations under the guise of “maybe-we-will-maybe-we-won’t-we-can’t-really-discuss-future-development-while-under-no-obligation-regarding-forward-looking-blogging” seems a huge distraction.

• Is this really customer facing?
• Is this the best way to design?
• Should a $2billiondollar software company designing a flagship AEC BIM platform solicit meaningful customer feedback via Survey Monkey? What about Ouiji Boards? Or better yet, headless chickens? You know – something along the lines of this.

IMO this approach confuses the customer. We’re busy enough designing the thing. We need you guys to design the thing to design the thing. And while we appreciate being asked to help you do your homework – being asked too frequently and too casually starts to create suspicion.

Because what’s really disruptive is if you design the thing to design the thing and then release the thing into the wild – but then it quickly becomes obvious that it wasn’t ready for prime time and it actually needs a lot more work to be usable. By this time it’s too late as customers are faced with a moving target of:

• Trying to use a tool that keeps morphing after it’s picked it up, while
• Simultaneously being asked to help guess the next permutation, which
• Until a few weeks ago was not officially available without an option to work in a familiar, stable, environment.

Can someone, anyone in the Factory really honestly unblinkingly state the present Design>Implementation strategy was in the best interest of the customer?

Would someone please raise their hand?

>Steve’s Job

>
Apple rejects Google Voice app. This bothers a lot of people. What does a company like Google have to do, when Phil Schiller (Senior VP of World Wide Marketing) is rumored to have blessed Google’s product development? Then top it off, Eric Schmidt even resigned from Apple’s board!

GV Mobile’s developer Sean Kovacs says that the app was personally approved last April by Phil Schiller, Apple’s senior Vice President of Worldwide Product Marketing — the man who often takes the stage during Apple keynotes when Steve Jobs isn’t around. Kovacs says that Schiller called him to personally apologize for the delay in initially getting the application approved. Now, I’m sure Apple has laid out in its terms of service somewhere that you’re not allowed to mimic the iPhone’s functionality. But when you’ve got a blessing from that high up, that would seem like a pretty good indication that the application belongs in the App Store. More here.

So what’s going on? Is Apple being the bully? AT&T? Maybe AT&T did ask Steve to reject the Google Voice app. Maybe Steve said ‘ok’. Why?

Here’s my entirely non-scientific, entirely non-insider, entirely speculative speculation:

Point 1. Steve Jobs hates AT&T. No – he hates the US Cell phone industry. No – he hates the entire cell phone industry. And the best way to disrupt the cell phone industry is to start by right-out-in-the-open-in-the-middle-of-the-playground-during-lunch-while-everyone-is-watching break the back of AT&T. Well – at least the US cell phone industry. It’ll be a warning sign to the rest of the wireless carriers. Apple doesn’t need you. You need Apple. Apple provides Hardware. Apple provides OS. Apple provides Distribution. That will be all – now go away and claw at the hardscrabble for your customers pennies.

Point 2. Steve Jobs is in a contract with AT&T. And as much as so many of his customers love the iPhone, but hate AT&T (you know…like how AT&T will add a hefty surcharge to their existing customers that have the gall to want to upgrade to the latest model of the iPhone) Steve can’t just break the contract. It’d cost him heaps of shareholder value and a messy legal battle. It’d ruin his karma. And besides, Steve really needed AT&T to “validate” the iPhone in the US market. Particularly since AT&T has really broad (cough…monopolistic…sputter) coverage.

Point 3. Steve wants out of AT&T. While he’s no stranger to disrupting the business of phone companies (literally – you can look it up) he doesn’t want to be anywhere near the back-breaking when it happens. He’ll want appear to have nothing to do with it. Matter of fact (and to continue the school-yard analogy), he’ll be in the library studying Buddhism or meditating or something when this particular medical emergency to the cell phone industry and resulting 911 call takes place. But he’ll want to appear blameless. He still want to be the messiah that people actually want to hang out with and invite to parties and stuff.

So he’ll get others to unknowingly – yet willingly – even customer and constituent pleasing happily – do the back breaking for Apple.

But who? How?

By rejecting the Google Voice app.

So here’s the deal. Everyone thought the Google Voice app was going to get approval – right up to Phil Schiller. Done deal, correct? But then, at the last moment, no deal. This pisses off a lot of people. And no one likes to get pissed off more than an otherwise powerless bureaucrat with a grudge/gun/badge/political appointment/tenure:

Federal regulators want to know if AT&T and Apple worked to together to reject mobile apps for Google’s innovative Voice service, sending letters to the companies asking them to explain this incident and the policies behind the secretive and lucrative iPhone App store…

According to the letters, the FCC wants to know the who, what, why and when of the rejection of the Google Voice app for the iPhone…

The FCC’s new chairman Julius Genachowski made it clear Friday in announcing the letters that he was not pleased by Apple and AT&T’s actions, while leaving wiggle room about what, if anything, the feds would do….

“Recent news reports raise questions about practices in the mobile marketplace,” Genachowski said in a press statement. “The Wireless Bureau’s inquiry letters to these companies about their practices reflect the Commission’s proactive approach to getting the facts and data necessary to make the best policy decisions on behalf of the American people.”

And the money shot you’ve all been waiting for:

The feds are already looking at mobile phone exclusivity — such as the lock AT&T has on the iPhone in the U.S. — to see if those deals hurt consumers. Outside groups are asking the feds to make mobile carriers adhere the same openness rules that apply to ISPs — e.g. letting them use whatever device, app or online service they want to use.

Back broken. Government will force the break up marriage of AT&T (no stranger there) and Apple. Imagine a bespectacled and mock turtle necked wearing Br’er Jobs testifying at a congressional hearing (which you’ll be able to watch over C-Span and download via iTunes – oh what marketing!):

Oh please, Mr. Congress guy, please don’t throw Apple into the Cell Phone Brier Patch! Please don’t force AT&T to compete with other wireless carriers! Please don’t put an end to long term cell phone service contracts that lock in customers and crush innovation and keep out competition!!! Please don’t let other carriers all have access to my precious iPhone!!! Pleaseohpleaseohpppppleeeesssse!!!!

But Steve Jobs will be shown who’s the boss. And Steve Jobs will get thrown into the brier patch. And Steve Jobs will be publicly spanked and pretend to cry himself to sleep.

Then what? iPod | iTunes | Music Store redux. Apple will get to keep the Hardware (again), the OS (again) and Distribution (again – albeit a “kinder, gentler” iTunes app store and approval process).

And AT&T? Well, along with all the other cell phone carriers, AT&T will now have to compete with the race-to-the-bottom-commodity business of charging people just to see who’s trying to call them so they can send them to voice mail.

Of course, by then it’ll be just in time for Google and Skype and others to start giving away phone calls over the internet for free.

Oh wait…they already do.

Steve’s Job

Apple rejects Google Voice app. This bothers a lot of people. What does a company like Google have to do, when Phil Schiller (Senior VP of World Wide Marketing) is rumored to have blessed Google’s product development? Then top it off, Eric Schmidt even resigned from Apple’s board!

GV Mobile’s developer Sean Kovacs says that the app was personally approved last April by Phil Schiller, Apple’s senior Vice President of Worldwide Product Marketing — the man who often takes the stage during Apple keynotes when Steve Jobs isn’t around. Kovacs says that Schiller called him to personally apologize for the delay in initially getting the application approved. Now, I’m sure Apple has laid out in its terms of service somewhere that you’re not allowed to mimic the iPhone’s functionality. But when you’ve got a blessing from that high up, that would seem like a pretty good indication that the application belongs in the App Store. More here.

So what’s going on? Is Apple being the bully? AT&T? Maybe AT&T did ask Steve to reject the Google Voice app. Maybe Steve said ‘ok’. Why?

Here’s my entirely non-scientific, entirely non-insider, entirely speculative speculation:

Point 1. Steve Jobs hates AT&T. No – he hates the US Cell phone industry. No – he hates the entire cell phone industry. And the best way to disrupt the cell phone industry is to start by right-out-in-the-open-in-the-middle-of-the-playground-during-lunch-while-everyone-is-watching break the back of AT&T. Well – at least the US cell phone industry. It’ll be a warning sign to the rest of the wireless carriers. Apple doesn’t need you. You need Apple. Apple provides Hardware. Apple provides OS. Apple provides Distribution. That will be all – now go away and claw at the hardscrabble for your customers pennies.

Point 2. Steve Jobs is in a contract with AT&T. And as much as so many of his customers love the iPhone, but hate AT&T (you know…like how AT&T will add a hefty surcharge to their existing customers that have the gall to want to upgrade to the latest model of the iPhone) Steve can’t just break the contract. It’d cost him heaps of shareholder value and a messy legal battle. It’d ruin his karma. And besides, Steve really needed AT&T to “validate” the iPhone in the US market. Particularly since AT&T has really broad (cough…monopolistic…sputter) coverage.

Point 3. Steve wants out of AT&T. While he’s no stranger to disrupting the business of phone companies (literally – you can look it up) he doesn’t want to be anywhere near the back-breaking when it happens. He’ll want appear to have nothing to do with it. Matter of fact (and to continue the school-yard analogy), he’ll be in the library studying Buddhism or meditating or something when this particular medical emergency to the cell phone industry and resulting 911 call takes place. But he’ll want to appear blameless. He still want to be the messiah that people actually want to hang out with and invite to parties and stuff.

So he’ll get others to unknowingly – yet willingly – even customer and constituent pleasing happily – do the back breaking for Apple.

But who? How?

By rejecting the Google Voice app.

So here’s the deal. Everyone thought the Google Voice app was going to get approval – right up to Phil Schiller. Done deal, correct? But then, at the last moment, no deal. This pisses off a lot of people. And no one likes to get pissed off more than an otherwise powerless bureaucrat with a grudge/gun/badge/political appointment/tenure:

Federal regulators want to know if AT&T and Apple worked to together to reject mobile apps for Google’s innovative Voice service, sending letters to the companies asking them to explain this incident and the policies behind the secretive and lucrative iPhone App store…

According to the letters, the FCC wants to know the who, what, why and when of the rejection of the Google Voice app for the iPhone…

The FCC’s new chairman Julius Genachowski made it clear Friday in announcing the letters that he was not pleased by Apple and AT&T’s actions, while leaving wiggle room about what, if anything, the feds would do….

“Recent news reports raise questions about practices in the mobile marketplace,” Genachowski said in a press statement. “The Wireless Bureau’s inquiry letters to these companies about their practices reflect the Commission’s proactive approach to getting the facts and data necessary to make the best policy decisions on behalf of the American people.”

And the money shot you’ve all been waiting for:

The feds are already looking at mobile phone exclusivity — such as the lock AT&T has on the iPhone in the U.S. — to see if those deals hurt consumers. Outside groups are asking the feds to make mobile carriers adhere the same openness rules that apply to ISPs — e.g. letting them use whatever device, app or online service they want to use.

Back broken. Government will force the break up marriage of AT&T (no stranger there) and Apple. Imagine a bespectacled and mock turtle necked wearing Br’er Jobs testifying at a congressional hearing (which you’ll be able to watch over C-Span and download via iTunes – oh what marketing!):

Oh please, Mr. Congress guy, please don’t throw Apple into the Cell Phone Brier Patch! Please don’t force AT&T to compete with other wireless carriers! Please don’t put an end to long term cell phone service contracts that lock in customers and crush innovation and keep out competition!!! Please don’t let other carriers all have access to my precious iPhone!!! Pleaseohpleaseohpppppleeeesssse!!!!

But Steve Jobs will be shown who’s the boss. And Steve Jobs will get thrown into the brier patch. And Steve Jobs will be publicly spanked and pretend to cry himself to sleep.

Then what? iPod | iTunes | Music Store redux. Apple will get to keep the Hardware (again), the OS (again) and Distribution (again – albeit a “kinder, gentler” iTunes app store and approval process).

And AT&T? Well, along with all the other cell phone carriers, AT&T will now have to compete with the race-to-the-bottom-commodity business of charging people just to see who’s trying to call them so they can send them to voice mail.

Of course, by then it’ll be just in time for Google and Skype and others to start giving away phone calls over the internet for free.

Oh wait…they already do.

>Things that go MOO

>For our New Year’s resolution this year, Angiela and I (wife, designer, light of my life) decided to forgo BEEF for one year. I was looking for a way to be better about practicing what I preach and make sustainability less of a job and more of a lifestyle.

No beef: No steak, no beef ribs, no cheeseburgers. Don’t get me wrong, I do love a good burger, but this is an experiment in carbon footprinting and will power. Chickens are good, pigs (I like to eat them), just no beef. No burger was going to get the better of me.

My wife has been better than I (ok, the burger won a couple of times) but so far here is the tally:
according to the EPA, we’ve taken the equivalent of 210 cars off the road so far or saved 130,000 gallons of gas.

Me aside, did you see that? I’ll do it again: cheeseburger.
Yes. that’s a link to a site where someone has done AND SHOWN all the math to calculate the carbon footprint of a cheeseburger.
Incredible.
Valiant even.

The internet is a strange and wonderful place.

Things that go MOO

For our New Year’s resolution this year, Angiela and I (wife, designer, light of my life) decided to forgo BEEF for one year. I was looking for a way to be better about practicing what I preach and make sustainability less of a job and more of a lifestyle.

No beef: No steak, no beef ribs, no cheeseburgers. Don’t get me wrong, I do love a good burger, but this is an experiment in carbon footprinting and will power. Chickens are good, pigs (I like to eat them), just no beef. No burger was going to get the better of me.

My wife has been better than I (ok, the burger won a couple of times) but so far here is the tally:
according to the EPA, we’ve taken the equivalent of 210 cars off the road so far or saved 130,000 gallons of gas.

Me aside, did you see that? I’ll do it again: cheeseburger.
Yes. that’s a link to a site where someone has done AND SHOWN all the math to calculate the carbon footprint of a cheeseburger.
Incredible.
Valiant even.

The internet is a strange and wonderful place.

>Hallo

>A short ‘Hallo’ to anyone bothering to take the time to read a blog. And a ‘thanks’ for caring. Phil was kind enough to open editorial control up to me to help him in his mission to express non-conformist viewpoints about internet access, dislike of warm beer and, of course, SouthPark.

‘Why Eddy?’ you might be asking yourself. ‘Who is that bloke?’

A bit about me: Father of 2 girls. Architect for 13 years. LEED AP. Author of 7 titles on Revit ( Intro | Mastering | Green). I don’t own a television. I believe Floyd Landis and I can’t explain why. I’m finishing a house which will hopefully be the first Gold LEED home in KC for $120 / sq ft.

How is that different from Phil’s vast expertise and what does that have to do with South Park?

Who really knows.

If your glass is 1/2 empty: I’m a fussy architect made more fussy with the fact that I believe global warming is real and I want to make more resources than I use and I somehow think that’s possible through BIM. And I’ve got mono-scopic vision, so I can only see 1/2 of what’s coming.

If your glass is 1/2 full: I’m the black to Phil’s white, the Milli to his Vanilli, the Al Gore to his Sarah Palin. Or I’ve got incriminating photos of him, which is how I got this gig. Take your pick. And to those of you who emailed me already asking about this blog, the Wonder Twins are here.

Finally, the real question you should be asking (to quote a former architecture professor of mine) “It’s not whether your glass is 1/2 empty or 1/2 full. What really matters is if it’s refillable.”

And I think that says it all.

Or at least, it’s a start.

Hallo

A short ‘Hallo’ to anyone bothering to take the time to read a blog. And a ‘thanks’ for caring. Phil was kind enough to open editorial control up to me to help him in his mission to express non-conformist viewpoints about internet access, dislike of warm beer and, of course, SouthPark.

‘Why Eddy?’ you might be asking yourself. ‘Who is that bloke?’

A bit about me: Father of 2 girls. Architect for 13 years. LEED AP. Author of 7 titles on Revit ( Intro | Mastering | Green). I don’t own a television. I believe Floyd Landis and I can’t explain why. I’m finishing a house which will hopefully be the first Gold LEED home in KC for $120 / sq ft.

How is that different from Phil’s vast expertise and what does that have to do with South Park?

Who really knows.

If your glass is 1/2 empty: I’m a fussy architect made more fussy with the fact that I believe global warming is real and I want to make more resources than I use and I somehow think that’s possible through BIM. And I’ve got mono-scopic vision, so I can only see 1/2 of what’s coming.

If your glass is 1/2 full: I’m the black to Phil’s white, the Milli to his Vanilli, the Al Gore to his Sarah Palin. Or I’ve got incriminating photos of him, which is how I got this gig. Take your pick. And to those of you who emailed me already asking about this blog, the Wonder Twins are here.

Finally, the real question you should be asking (to quote a former architecture professor of mine) “It’s not whether your glass is 1/2 empty or 1/2 full. What really matters is if it’s refillable.”

And I think that says it all.

Or at least, it’s a start.

>Wonder Twin Powers…Activate!

>
I’m expanding editorial control. Meet Eddy Krygiel. Dad. Author. Lecturer. Non-Conformist. Opportunist. Sustainability and BIM Strategist. If you know him consider yourself fortunate.

From Education comes Knowledge, but with Experience comes Wisdom.

More info here.
And here.
Some over here.

He’s in full control of his Lizard Brain. Details here and here.

Most importantly, Eddy promises to not be a “wooden tongue“, an allusion to a disease that effects cattle.

Please welcome Eddy aboard!

Wonder Twin Powers…Activate!

I’m expanding editorial control. Meet Eddy Krygiel. Dad. Author. Lecturer. Non-Conformist. Opportunist. Sustainability and BIM Strategist. If you know him consider yourself fortunate.

From Education comes Knowledge, but with Experience comes Wisdom.

More info here.
And here.
Some over here.

He’s in full control of his Lizard Brain. Details here and here.

Most importantly, Eddy promises to not be a “wooden tongue“, an allusion to a disease that effects cattle.

Please welcome Eddy aboard!